Careers at Bloodworks Northwest
Picture yourself saving lives through research, innovation, education and excellence in blood, medical and laboratory services in partnership with our community.
Saving lives every day – in many ways.
For over 75 years, Bloodworks has led the way in patient care, blood research, and transfusion medicine in the Pacific Northwest and around the world. Whatever your skills, interests, or background, there’s a place for you on our team.
Jumpstart your career in healthcare – with paid training. As a Bloodworks phlebotomist, a safe, reliable, and resilient local blood supply starts with you. All it takes is a positive attitude and customer-first mindset.
The future of transfusion medicine lives here. The doctors and scientists at Bloodworks Research Institute utilize cutting-edge technology in the heart of Seattle’s biotech corridor to unravel the mysteries of blood, discover cures, and pioneer new therapies.
More than 90 hospitals across Western Washington and Oregon depend on blood from Bloodworks. From testing and processing donations in the lab to quality control and compliance, our regulatory teams ensure that every unit collected exceeds standards.
Every pint of blood is hope for a patient in need. Our transportation and facilities teams deliver this lifesaving gift to local hospitals, keep our bloodmobiles up and running, and maintain a safe and comfortable environment for donors and staff.
We couldn’t perform our mission without a network of professionals supporting our organization’s many, varied needs. Whether your interests are IT or HR, marketing or finance, chances are there’s a place for you here – no needles required.
Health and safety is the heart of Bloodworks’ mission.
BLOOD DONATION REMAINS A SAFE ACTIVITY FOR DONORS AND STAFF.
Under a comprehensive team of leaders from around the organization, from medical to facilities to human resources, our workplace and strategy adapted quickly to the challenges of COVID-19. Staff who can work remotely must do so, and all Bloodworks facilities follow stringent public health guidelines, requiring masks in all public or shared areas, daily health checks, and additional sanitation measures.
In addition, Bloodworks continues to advance blood collection, science, and research. Our innovative new Pop-Up donor centers keep the blood supply stable while maintaining donor safety. Our COVID-19 Convalescent Plasma (CCP) Program provides one of the only hopes for critically ill patients. And Bloodworks Research Institute is investigating the role blood type plays in COVID infection to aid the treatments of tomorrow.
Spotlight on: The Contact Center
Our remarkable Contact Center teams serve a variety of functions all of which are related to supporting patients in our communities. They work with blood donors via a variety of methods (phone, email, and, coming soon: chat). Our teams are vital to ensuring an adequate blood supply to support our local communities. Every appointment we make can positively impact up to three patient’s lives!
It is incredibly important and rewarding work – not your typical Contact or Call Center job.
The team schedules blood donation appointments, answer questions, and troubleshoot and problem solve for our donors.
They work primarily remotely, which means staff must have high speed internet, a secure, functional and private work area, be able to use Zoom for remote meetings, and be tech-savvy enough to work remotely through technical issues with IT. Computer equipment is provided.
There are opportunities for advancement within the team, as well as within the organization.
Learn more about the specific job levels
- Contact Center Specialist I is entry level position, scheduling whole blood appointments only.
- Contact Center Specialist II: most staff progress to Contact Center Specialist II level (an automatic 3% increase) within a few months of being hired.
Scheduling whole blood, platelets, plasma, etc.
- Contact Center Specialist III- Lead: we have a day shift lead and an afternoon shift lead.
Leads do regular Contact Center work, in addition to supporting and training their team mates.
Promotion to Lead comes with an automatic 4.5% increase.
- Special Collections Coordinators: this is our most senior team. They work on critical patient needs – working with patients, hospitals, physicians, and medical staff both in our local communities and around the country when an urgent need is identified.
- Supervisors: One for day shift and one for afternoon/evening/Saturdays.
They provide day to day support for the entire team – by managing the dialer, calling and email campaigns, training, regular one on ones, team development and coordination with other departments.
- Manager: They provide day to day high level support, overall management and coordination (within team and organization-wide). They ensure the Supervisors and the team are supported adequately while also ensuring the team meets the needs of the organization.
We currently have three shifts. Two full time shifts – day shift, and afternoons/evenings/Saturday shift. As well as, one part time – evenings and Saturdays shift. We offer full benefits after initial waiting period to all staff who work 24 or more hours per week.
We want to be a catalyst for change.
Our commitment at Bloodworks Northwest is to foster a welcoming, inclusive workplace, shaped by individuals with diverse backgrounds and experiences. We believe that diversity is a catalyst for innovation, and our role is to harness our collective talent to shape our mission.
We are devoted to an open, safe and inclusive environment in which all employees are comfortable to bring their whole selves to work. We are proud to be an equal opportunity employer, and we encourage people from all backgrounds to apply to contribute to our life-saving work.
Amidst the rising cases of the delta variant of COVID-19 and the tragic threat to public health, we must safeguard each other and the community through vaccination. Bloodworks has joined the growing number of experts and institutions requiring COVID-19 vaccinations of health workers. Learn more about our COVID-19 vaccine requirement.
Our employees are our lifeblood.
Meet a few of the faces behind our mission.
Jazmin, Blood Collection Services
After graduating with a degree in microbiology, Jazmin was excited to learn that Bloodworks offered paid phlebotomy training so she could pursue a career in health care.
Jeff, WA Center for Apheresis Therapy
When Bloodworks turned up in Jeff’s job search immediately after a national tragedy, it felt like a calling.
I couldn’t ask for a more friendly, high-energy, and fun team in WA Center for Apheresis Therapy (Patient Services). It’s not uncommon to hear us bursting out in laughter behind the door of our unit. I consider them all very much a work family.
Read Jeff's Story
How I got my start at Bloodworks Northwest isn’t anything too exciting: I was searching for a job and saw that Bloodworks Northwest was hiring phlebotomists. The ad stated no experience was required — in fact, they offered paid training.
This was in 2017, right after the Las Vegas shooting, and I remember the need for blood donations. In a way, I felt like it was a calling. I wanted to help, and I wanted to work with a community that had that call as well.
As a phlebotomist, I loved engaging with donors on a daily basis and asking them questions, such as how long they had been donating. Some would say they started in high school just to get out of class and continued to roll up their sleeves when the need would arise. Others would share more personal stories of having a friend or loved one who required blood transfusions and witnessed first-hand the impact a unit of red cells, platelets, or plasma could have on a patient’s life.
After working a little over a year as a Blood Collection Specialist in Donor Services I accepted a job offer as an Apheresis Specialist with the WA Center for Apheresis Therapy down the hall. As an Apheresis Specialist, my job is to collect leukocytes (white blood cells) from donors for current and future research studies aimed at detecting, preventing, and treating cancers, heart disease, and diabetes. I also collect white blood cells from cancer patients who will have their cells engineered and re-infused to attack cancerous cells as part of their treatment.
With prior experience performing apheresis collections in Donor Services, and with the help of our great nursing staff, my transition to this new role was quick and rewarding. I now observe first-hand the impact apheresis procedures have on patients through white blood cell and stem cell collections and the impact of our donor community on patients through plasma and red blood cell exchanges.
Although I miss my co-workers in Donor Services, it’s reassuring to know they are just down the hall when I want to say hi and catch up. I couldn’t ask for a more friendly, high-energy, and fun team. It’s not uncommon to hear us bursting out in laughter behind the door of our unit. I consider them all very much a work family.
Delight, Human Resources
Delight turned her passion for driving into a career at Bloodworks Northwest.
It is a workplace where you enjoy thinking of what you did that day. It is all about saving lives. I dedicate my work to saving lives, and I love knowing that my dedication is a direct help in saving lives.
Read Delight's story
On my way to my previous job at a law office, I noticed very cute car with the logo of Puget Sound Blood Center (now Bloodworks Northwest).
The next day, I saw the same thing, but it was a different cute car with the same logo. On that day, I found out that there was a job opportunity at PSBC as a substitute courier, which was closing that very day.
Since then, I have driven these cute cars many, many times to save lives for Bloodworks Northwest.
During the job interview, my biggest question was: “how I will be safe?” They provided me with the training I need to stay safe and to keep others safe! The safety of everyone and a reliable of blood supply are top priorities here. I am proud to say, I was a Safety Committee member for transportation department, too.
Bloodworks Northwest is a good place to work. My employment with Bloodworks will not end any time soon. My career advanced from substitute courier to dispatcher, and then for the last four years I was leading local operations and doing admin work for the transportation department. 2020 brought me more opportunities to grow professionally: I am an Assistant in the Human Resources Dept.
Yes, because of these cute cars, my career is more meaningful and enjoyable than it ever has been.
Exploring a new career? Volunteer
Together, we can make a difference. Whether you’re looking to get more involved in your community or exploring professional growth opportunities, Bloodworks is a special place to give your time.
We have dozens of different volunteer roles, including:
- donor care at our Pop-Ups, centers, and mobile drives
- administrative support around our offices
- blood delivery to local hospitals in Bloodworks vehicles
Many volunteers apply skills learned at Bloodworks to their careers or even go on to join our fulltime workforce.